BlackVox for Call Centers
For call centre applications where agent monitoring and evaluation is important, Virtual Observer can be added to the BlackVox recorder for a winning combination. |
Use Virtual Observer and be able to:
- Use Virtual server and be abl
• Utilize the agent evaluation system to rapidly improve agent performance and customer service.
• Employ user friendly call recording features to protect against liability and resolve disputes.
• Record calls for training purposes. Use them to increase saves, new sales and upsells.
• Reduce agent turnover and improve the training process with integrated evaluation, integrated screen capture, and e-learning.
• Centralize reporting to evaluate company-wide performance.
Download a Virtual Observer Brochure (PDF).
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